# Changes to our Terms of Service, Service Operations Policy and Privacy Policy

![Image](https://upload.cafenono.com/image/slashpagePost/20260806/112121_rwv2F33JiV47CgoZoa?q=80&s=1280x180&t=outside&f=webp)

# Changes to our Terms of Service, Service Operations Policy and Privacy Policy

Published: August 6, 2026

Effective: September 7, 2026

VIVIVAVA Inc., the company behind Hemogry, has rewritten three documents: the **Terms of Service**, the **Service Operations Policy** and the **Privacy Policy**. All three take effect on the date above. Here is what is changing, and what you can do if you do not agree.

## 1. The short version

1. All three documents have been rewritten. We have corrected the places where the documents said something different from how the Service actually works (which platforms are supported, when Salt is deducted, how long we keep data), and we have added things the documents never covered (withdrawal of an offer, limits on liability, the licence you give us for content you upload, international data transfers).

2. **Some of these changes are to your disadvantage.** They include a cap on the damages we pay, an indemnity you owe us, new cases in which you cannot withdraw an offer, a basis for us to give Salt an expiry date, ★**Salt you still hold ceasing to be usable when you close your account**, a licence over content you upload, and a change in how long we keep personal information. Section 2 sets each of them against the wording in force today.

3. **If you do not agree, close your account before the effective date. Closing your account is how you refuse.** Section 3 has the detail. **Keep using the Service and you are treated as having agreed from the effective date.**

## 2. What changes

Each table sets the **current wording** against the **amended wording**. We have grouped the changes that actually affect you. Anything not in these tables is in the full texts:

> **How to read the tables**: text inside quotation marks is taken word for word from the documents. **Bold inside a quotation is emphasis we have added for readability; it is not in the original.** Where we quote only part of a sentence we mark the gap with `…`.

- [Amended Terms of Service](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=dwy5rvmj54ex82p46zn9): [https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=dwy5rvmj54ex82p46zn9](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=dwy5rvmj54ex82p46zn9)

- [Amended Service Operations Policy](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=7916x82r3x95ym4kpyg3): [https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=7916x82r3x95ym4kpyg3](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=7916x82r3x95ym4kpyg3)

- [Amended Privacy Policy](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=4z7pvx2kp5jn7mek8653): [https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=4z7pvx2kp5jn7mek8653](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=4z7pvx2kp5jn7mek8653)

### 2-1. Read these six first

These six matter more than the rest, so we are setting them out separately.

| # | What | Now (Terms in force) | From the effective date (amended Terms) |
| --- | --- | --- | --- |
| 1 | **You indemnify us** | No such provision. | **New Article 21.** If you breach the Terms or the law, or infringe someone else's rights, and that person brings a claim, suit, complaint or objection against us, you must hold us harmless from it at your own cost. What you owe us includes the legal fees we reasonably incur. |
| 2 | **A cap on the damages we pay** | Article 17 sets no cap. | **New Article 22.** Our liability in damages is capped at the amount you have actually paid us for paid services. We are not liable in damages for services provided free of charge, nor for loss arising from special circumstances, indirect loss, or lost profit. The cap does not apply to loss caused by our intent or gross negligence, or to liability that the law does not allow us to limit. |
| 3 | **A licence over content you upload** | Article 23(3) says only that intellectual property in user-created content stays with its owner. | **New Article 34.** The rights stay yours. You grant us a free, non-exclusive licence to use that content as far as operating, maintaining and improving the Service requires. Content you post in a public area of the Service may also be used to introduce and promote the Service; ask us to stop and we will, within a reasonable period. **Recipes you write or edit in the Service are saved so that other users can see them by default (Article 34(5))**; you can change that or delete them by the method we indicate. You agree not to assert moral rights against our use under this Article (Article 34(7)). |
| 4 | **Rights in generated content** | No such provision. | **New Article 35.** Rights arising in generated content belong to us; rights in the underlying external content stay with its author. You get a non-transferable, non-exclusive right to use generated content inside the Service and for your own personal purposes. Without our prior written consent you may not collect generated content systematically, use it to develop, train or evaluate an AI model, use it to build a competing or similar service, or supply or sell it to anyone else. |
| 5 | **Transfer of the contract on a sale of the business** | No such provision. | **New Article 7(3).** If we transfer all or part of our business, or merge or are divided, we may transfer our position under this contract. We will tell you the reason and the timing in advance and give existing users individual notice by electronic means, and you may terminate if you do not agree. |
| 6 | **Which language version applies to you** | Korean and English texts are both published; nothing says which one governs. | **New Article 4(4).** Both texts are authentic. **The Korean text applies to users whose habitual residence is in the Republic of Korea; the English text applies to everyone else.** Translations into other languages are for convenience only. Where you are a consumer and the law of your country of habitual residence provides otherwise, that law prevails. |

### 2-2. Salt, payment and refunds

| What | Now (Terms in force) | From the effective date |
| --- | --- | --- |
| **What Salt is** | Article 2(12): "“Salt” means the digital tokens deducted when using Hemogry’s AI functionalities." | Article 3(11): a digital token deducted as consideration for our processing, namely analysing and classifying the content you submit and delivering the result. **Salt may therefore be deducted even where no new recipe is produced, if you received an analysis or classification result.** |
| **When Salt is deducted** | Article 21(3): "Salt is deducted at the moment AI features are processed." | Article 29(3): Salt is deducted **when the processing you requested begins**. The detailed basis is set out in the Service Operations Policy and in the Service. Where you do not receive a result for a reason on our side, Salt is not deducted or is restored (Article 29(7); Service Operations Policy 5-3). |
| **Expiry, lapse and deduction order** | No such provision. | New Article 29(6). If we set an expiry period or a basis on which Salt lapses, we give advance notice under the Article 5(2) procedure. **Salt for which we have given no such advance notice does not lapse.** Where you hold both paid-for and free Salt, we set and publish the order in which they are used. |
| **Free Salt and rewards** | No such provision. | Article 18(3) and 18(6): if a paid service ends, we refund by reference to what you actually paid, and **Salt given to you free of charge is not refundable.** Article 26(2) and 26(3): rewards given free of charge are non-transferable and non-refundable, and we may claw them back if they were obtained improperly. |
| **Withdrawing an offer, and when you cannot** | Article 22(1): "One-time services cannot be refunded once used." There is no provision on withdrawal of an offer. | Article 30 **writes the right of withdrawal into the Terms** (seven days as a rule). Article 31 also **lists five cases in which you cannot withdraw**, and treats Salt that has been deducted and processing that has begun as supply already commenced (Article 31(2)). If we have not displayed those restrictions on the purchase screen and given you a way to try the service without paying, we cannot rely on them (Article 31(3)). |
| **Salt left over when money is refunded** | No such provision. | Article 30(5) and 32(7): where money is refunded on withdrawal or as a full refund, **Salt bought with that money and not yet used lapses with it.** |
| ★**Salt left over when you close your account** | No such provision. **The Terms in force say nothing at all about what happens to Salt you still hold when you leave.** | New Article 19(8): **where you ask for the contract to be terminated, Salt you still hold can no longer be used, whether or not you paid for it.** We tell you your balance and this fact during the termination procedure (Article 19(1)). **This change is not in your favour.** Three things are preserved: (i) if you leave **because you do not accept this amendment**, Article 19(7) governs Salt you paid for; (ii) where money is refunded on withdrawal of an offer or as a full refund, Article 30(5) and 32(7) govern; and (iii) the paragraph **does not limit any right to withdraw an offer or to a refund** that you have under the Terms or under applicable law. |
| **Full refunds and app store payments** | Article 22(3) lists four grounds for a full refund with no carve-out. Article 22(4): refunds go to the original payment method. Article 22(5): "Refunds are processed within 3 business days." | New proviso in Article 32(3): **no full refund where you have used, or tried to use, the Service improperly.** Article 32(4) and 32(5): where you paid through an app store, that store's policy, procedure and timescales govern how the refund is received, assessed and paid. |
| **What the fee buys** | Article 21(1): "Fees paid (including Salt or subscription fees) are not payments for external platform content; they compensate for computing resources and AI processing." | Article 29(1) and 29(2) keep the same position and align the wording with the Korean text, which until now was narrower and spoke only of video content. The denial of ownership and licence now covers **content of any kind** on an external platform. |

### 2-3. Restrictions and sanctions

| What | Now (Terms in force) | From the effective date |
| --- | --- | --- |
| **The sanction ladder** | Article 16(2): "Violations of Terms or Policies may result in warnings → temporary suspension → permanent ban." | Article 19(2): we weigh what you did, how serious it was and whether it was repeated, and may warn you, suspend you for a set period, **restrict the specific feature or service involved**, or terminate. **For a serious breach we may skip the earlier steps.** You may object to any of these by the method we indicate (new Article 19(3)). |
| **Refusing or undoing registration** | Article 7 covers acceptance as a rule, identity verification and withholding approval. | New Article 8(4): we may refuse an application, or terminate after accepting it, where you used someone else's name or details, entered false information, have a history of restriction for breach, do not meet the age requirement, or where the application would breach the law or disrupt normal operation. |
| **Age** | Article 7(4): the Company "may apply membership tiers and restrict use based on age or policy." | New Article 9: **the Service is for people aged 14 or over.** By using the Service you confirm you are; where the law of your country sets a higher age, that age applies. If we find that someone under 14 confirmed their age falsely, we may restrict or terminate the account and will destroy the personal information collected for it as the law requires. |
| **Suspension, rate limits, dormant accounts** | No such provisions. | Article 12(4): use made through your account and authentication method counts as your use, unless a third party used it for a reason you are not responsible for. Article 12(5): where there are grounds to think the account has been taken over, we may suspend it temporarily, tell you why, and you may object. Article 16(3): we may apply technical measures to request volume and processing order. Article 17(6): we may restrict or separately manage accounts left unused for a long time. |
| **Dropping support for a link or platform** | Article 8(3) and 8(4) deal with platform policies and embedded playback only. | New Article 10(4): where an external platform or a rights holder asks us to, or where our own criteria require it, we may **restrict or stop providing the Service for a particular link, item of content or platform.** |
| **A new obligation on you** | No such provision. | New Article 10(3): you confirm that you hold the rights needed to submit each link and item of content and to have us process it, and you must not submit anything that breaches the law or the external platform's own terms. |

### 2-4. Our responsibilities and disclaimers

| What | Now (Terms in force) | From the effective date |
| --- | --- | --- |
| **Fixing faults** | Article 12(1): the Company "strives to provide stable service and promptly resolve issues." | Article 14(1): once we become aware of a fault, we **make reasonable efforts** to restore the Service. |
| **Availability** | Article 14(1): "The Service is available 24/7 except for system maintenance or unavoidable disruptions." | Article 16(1) commits us to making efforts to provide the Service continuously and stably, and **the 24/7 wording is removed.** New Article 16(4): features offered on a trial basis may change or stop, and we do not warrant that they are complete or accurate. |
| **Backups** | No such provision. | New Article 23(5): **we do not guarantee backup or restoration of data you store in the Service**, except for loss caused by our intent or gross negligence. |
| **Generated content and food safety** | No such provision. | New Article 24: we do not warrant that generated content matches the original, or that it is complete or accurate. **Check ingredients and quantities, cooking temperature and time, allergens, and the condition and storage of ingredients yourself before you cook.** Generated content is not medical or nutritional advice. We are not liable for loss arising from cooking or eating in reliance on it, except where caused by our intent or gross negligence. |
| **Force majeure and external platforms** | Article 18 names natural disasters, war and unavoidable system failures. | Article 23(1) now also covers **failures in the networks and third-party infrastructure and services we depend on.** New Article 23(7): we are not liable for external content you submit, or for how the platform hosting it operates, what it contains, or whether it remains available, except where loss is caused by our intent or gross negligence. |
| **Attribution and rights-holder requests** | Article 8(6): "Source links to the original content **are displayed** whenever possible." Article 24(4): copyright holders may request removal or opt-out. | Article 10(7): we display the source **as a general rule.** Article 36(4): we review a report and **may** take the action required. Article 36(5): where a request is confirmed to be legitimate, we act **within a reasonable period.** |

### 2-5. Notices, announcements and how the documents rank

| What | Now (Terms in force) | From the effective date |
| --- | --- | --- |
| **Individual notice when we amend the Terms** | Article 4(2): amendments are announced at least 7 days before the effective date, or 30 days for material or disadvantageous changes. The Korean text in force also promises individual notice to existing users by electronic means for every amendment. | Article 5(2): **we still announce every amendment**, but we give individual notice only where the amendment **is disadvantageous to users or is material.** A sale of the business (Article 7(3)) and discontinuation of the Service (Article 17(5)) carry individual notice written into the Article itself. Also new: we keep the announcement posted for a reasonable period after the effective date, and we present the before and after side by side in a way you can readily understand. |
| **How long an announcement stays up** | Article 5(2): "an in-service announcement for **at least 7 days**." | Article 6(2): **for a reasonable period.** |
| **When a notice counts as received** | No such provision. | New Article 6(4): a notice is **deemed to have arrived when we send it** to the contact details you registered, unless it failed to arrive for a reason you are not responsible for. |
| **Telling you about a restriction** | Article 15(3): "Users will be notified **promptly** if usage is restricted." | Article 17(3): we tell you the reason and the period. **Where the matter is urgent and we cannot tell you first, we tell you afterwards.** |
| **Which document wins** | Article 3: "In case of conflict, the more specific guideline applies." | Article 4(2): **the Terms prevail**, unless a separate policy is more favourable to you, in which case that policy applies. Article 4(3): we announce changes to separate policies before they take effect (or follow the law where it requires longer or individual notice). Article 13(2): on personal data, **the Privacy Policy prevails** notwithstanding Article 4(2). |
| **How long we keep evidence** | Article 12(3) and Article 24(3) refer to retention for a reasonable period. | Articles 14(3) and 36(3): **for as long as the purpose requires**, with the detail set by the Privacy Policy. |
| **Waiver and survival** | No such provisions. | New Article 4(5): not exercising a right, or exercising it late, is not a waiver. New Article 19(5): after the contract ends, the relevant provisions still apply to anything that arose before it ended. |
| **Your content after you leave** | No such provision. | Article 34(6): we stop using your content when you delete it or terminate. What stays: anything already supplied to other users, anything the law requires us to keep, anything backups or similar make it impractical to delete at once, and **anything held with the link to your account severed under the Privacy Policy.** |
| **The nature of your licence to use the Service** | Article 23(2): "a non-exclusive, non-transferable license to use the Service." | Article 33(2): temporary, non-exclusive and **revocable on the conditions we set.** |

### 2-6. Service Operations Policy

| What | Now (Operating Policy in force) | From the effective date |
| --- | --- | --- |
| **What we support** | Chapter 1: "Hemogry currently supports recipe generation only from:" "YouTube video URLs" and "Instagram video URLs (Reels, single-video posts)". "Only direct video URLs from these two platforms are eligible." | Chapter 1 becomes: "Hemogry attempts to generate a recipe only from links, videos, images, text, and other content **the Company has identified as supported inside the Service**." A second line adds: "What is supported, and the forms it can take, are added to and adjusted as the Service develops. The current scope is shown inside the Service." The scope is shown in the Service rather than fixed in the document. |
| **Content that does not become a recipe, and whether Salt is used** | Chapter 1: "Because Hemogry analyzes the visual cooking process, the following content is not converted into recipes. Instead, it may only be saved using the “Save Link” feature:" The list runs "Image/photo posts", "Mixed photo/video carousel posts", "Text-based recipe pages (blogs, websites, recipe portals)" and "URLs from unsupported platforms (e.g., TikTok, Naver Blog, generic links, link-in-bio tools)". It then says: **"Salt is not deducted when saving such links."** | The test becomes two conditions: **content not indicated as supported**, and **content without enough cooking information to analyse.** The statement that Salt is not deducted **is removed**; whether Salt is used or restored follows Chapter 5. **This part is to your disadvantage.** |
| **How Salt is charged** | Chapter 4: "Salt is deducted at the moment AI analysis begins, based on video length. (Ex: 1 Salt per 5 minutes; >60 minutes not supported — details shown in-app)" | Salt is deducted **when the processing you requested begins**, and the detailed basis is shown in the Service. Figures and the length-based formula come out of the document. |
| **When Salt comes back** | Chapter 4, "Exceptions Where Salt May Be Refunded": "Salt may be restored **only when**:" "Hemogry experiences a technical issue (server error, system failure)" or "AI analysis fails to start or is interrupted before completion". "In such cases, the service interface will guide the user through retry or refund options." | **Where you did not receive a clear, viewable result for a reason on our side, Salt is not deducted or is restored, whatever the cause** (processing never started, was interrupted, or a result was produced but never reached you). We act by not charging, by restoring afterwards, or by offering a retry. **This widens the grounds for restoration.** |
| **When Salt does not come back** | Chapter 4, "Summary of Non-Refundable Cases": "Salt will not be refunded when:" "AI analysis completed normally", "The user knowingly attempts non-cooking or unsupported content", "Multiple recipes appear but only one is extracted", "Low-quality videos cause missing steps", "Personal preference (“not my style”, “portion looks odd”, etc.)". | The test becomes whether **a clear, viewable analysis or classification result was delivered to you.** |
| **Repeat processing and discretionary restoration** | No such provisions. | New 5-2: we may return an existing result or limit reprocessing for identical or substantially identical content; saving the same content again does not cost extra Salt. New 5-5: restoring Salt where we were not obliged to **does not oblige us to do the same in another case.** |
| **Ranking and sanction criteria** | Opening paragraph: "If there is any conflict between this Policy and the Terms of Service, **this Policy shall prevail**." Chapter 3, "Prohibited or Inappropriate Content", lists "Hateful, discriminatory, violent, self-harm, or criminal content", "Depictions of **unsafe or unsanitary food practices**", "Videos that infringe copyright/personality rights" and "Any act falling under “Prohibited Conduct” in the Terms of Service". | **The Terms prevail**, and the Service Operations Policy applies only so far as it does not conflict with them. The open-ended wording is replaced with concrete grounds: encouraging unlawful or harmful acts, clearly infringing someone's rights, materially endangering the Service or other users, and conduct prohibited by the Terms. New chapters cover the nature of recipe information and food safety, and content you post or transmit. |
| **Changing the Service Operations Policy** | Chapter 6: "Hemogry may modify this Policy to improve the service or comply with legal/platform changes." "For **significant** changes, Hemogry will announce updates in-app (notice, banner, popup)." "Continuing to use Hemogry after the effective date constitutes acceptance of the updated Policy. Users who disagree may discontinue use or delete their account." | Advance notice is given for changes that are **disadvantageous or material**, by notice in the Service or another appropriate means. Changes that are not disadvantageous may take effect without advance notice. Where the law requires separate consent, we obtain it; otherwise the revised policy applies to your continued use from the effective date, and **if you do not agree you may close your account or stop using paid services.** |

### 2-7. Privacy Policy

| What | Now (Policy in force) | From the effective date |
| --- | --- | --- |
| **Notice before we change the Policy** | Section 14: "When we make significant or unfavorable changes, we will notify users **at least 30 days** before the new policy takes effect by email, push notification, or in-app notice." | Section 15: we tell you the effective date and the substance **at least 7 days beforehand**, by notice inside the Service or another appropriate means, and follow the law where it requires a longer period or individual notice. **This shortens the notice period and drops the promise of email or push. It is to your disadvantage.** |
| **Retention** | Section 8: "Quarantine and abuse-prevention logs: kept up to **1 year**, then deleted or anonymized" and "AI processing logs (prompt or response metadata): kept up to **90 days**, then anonymized". | Section 8 replaces fixed day counts with purpose-based periods: abuse-prevention records are kept **until that purpose is met** (including preventing abuse by re-registration after an account is deleted), moderation records for **one year after you leave**, and recipe-editing conversations **until the purpose of providing and improving the Service is met.** **Removing the day limits is to your disadvantage.** |
| **Deletion, and what survives account deletion** | Section 8: "When no longer needed, data is deleted or irreversibly anonymized." Nothing is said about what remains after that. | Deletion is now described as **a method that includes rendering the data no longer attributable to an individual**, and we state plainly that personal information **may remain for a period in backups, temporary copies, logs and processors' systems.** A new section lists the four categories that survive account deletion. |
| **What we collect** | Five broad categories. | Split into what you give us, what is collected automatically, and what we generate, and extended to name items the current text omits: **search terms, pasted content, records of how you interact with screens, posts and reviews, partnership enquiries, app store receipts, device identifiers, and the temporary identifier created for non-member use.** We now state that we do not collect sensitive data or unique identifiers. |
| **Processors and international transfers** | Section 6 names AWS, Cloudflare, Google and Mixpanel as examples. Section 7 says data "may be processed in countries outside your residence, including Korea and the United States." | We name **twelve processors** and what each does. For transfers we set out, **for each recipient**, the country, the items transferred, when and how, the purpose, and the retention period, together with **how to refuse a transfer and what refusing means.** |
| **Exercising your rights** | Section 10 lists rights by region. | New detail on **where to send a request, how we verify you or your representative, our time limits and when we may extend them, and five grounds on which we may refuse a request in whole or in part.** The refusal grounds are new and are to your disadvantage. |
| **Automated decisions** | Section 12: "If you believe automated moderation was incorrect, you may **request manual review**." | Section 13: except where the law requires a specific step, **we decide the method and scope of any re-review** in light of what you ask for, the nature of the processing and the material needed, and we tell you the outcome. Where the law gives you a right to human involvement in a decision, we provide it. We also state that changing our criteria may change the result for the same content. **Narrowing the promise of manual review is to your disadvantage.** |
| **Who to contact** | Section 13 names an individual as Data Protection Officer. | The contact becomes **a named function and a company address**: the data protection team, **support@vivivava.co.kr**, and our registered address in Suwon, Republic of Korea. |
| **What is new** | No equivalent. | New sections on **security measures** and on **device permissions**. No permission is required in order to use the Service, and you can change optional permissions at any time in your device settings. |

### 2-8. Changes in your favour

Not everything here cuts one way. These changes improve your position.

- **The right to withdraw an offer is now written into the Terms** (Article 30). The current Terms have refund rules but no withdrawal right.

- **Overpayments are now covered** (Article 32(8)). If you are double-charged or charged the wrong amount you can ask for it back, and if we spot it first we refund without being asked.

- **There is now a route and a duty to respond** for claims in damages or compensation (Articles 22(5) and 37).

- **The restriction on leaving is gone.** The current Article 16(1) allows early withdrawal to be restricted; the amended Article 19(1) drops it.

- **You can object to a sanction** (Article 19(3)).

- **Consumer jurisdiction changes.** The current Article 25 gives exclusive jurisdiction to the court where our head office sits. Amended Article 38(2) gives it to **the court for your own address**, and Article 38(4) preserves the international jurisdiction the law of your country of habitual residence gives you.

- **Turning a free service into a paid one now requires advance notice and any consent the law requires** (Article 17(2)).

- **Price changes are not retroactive** (Article 27(6)).

- **Payments by minors** are addressed, including the notice we must give and the consent we must obtain (Article 28).

- **If you leave because you do not accept this amendment, Salt you paid for and have not used is now provided for** (Article 19(7)). Article 18(3) applies, so we refund on the basis of what you actually paid, or give you an equivalent opportunity to use the Service. You can ask through the channel in Article 37.

- **Restoring Salt now has a basis in the Terms** (Article 29(7)).

- **Dispute resolution bodies are named** (Article 37(4)).

- **Amending the Terms is now harder for us.** We must keep the announcement up after the effective date, present the before and after in comparison (Article 5(2)), and tell you how to refuse (Article 5(3)).

### 2-9. Everything else

The tables above group the changes that actually affect you. **There are further changes of wording, numbering and definition that are not in them. For everything else, please read the full texts.**

- [Amended Terms of Service](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=dwy5rvmj54ex82p46zn9): [https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=dwy5rvmj54ex82p46zn9](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=dwy5rvmj54ex82p46zn9)

- [Amended Service Operations Policy](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=7916x82r3x95ym4kpyg3): [https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=7916x82r3x95ym4kpyg3](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=7916x82r3x95ym4kpyg3)

- [Amended Privacy Policy](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=4z7pvx2kp5jn7mek8653): [https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=4z7pvx2kp5jn7mek8653](https://blog.hemogry.com/1q3vdn2p91e6jmxy49pr?post=4z7pvx2kp5jn7mek8653)

- Documents in force today: [https://www.hemogry.com/terms-en](https://www.hemogry.com/terms-en) · [https://www.hemogry.com/policy-en](https://www.hemogry.com/policy-en) · [https://www.hemogry.com/privacy-en](https://www.hemogry.com/privacy-en)

## 3. If you do not agree

**Staying counts as agreeing.**

If you have not closed your account by the effective date and you carry on using the Service, you are treated as having agreed to the amended Terms from that date (amended Article 5(3)).

**How to refuse: close your account**

If you do not agree, **close your account before the effective date. That is how you refuse.** Amended Article 5(3) provides: "A user may express refusal by the method the Company indicates." This notice is us indicating that method: **closing your account.** Amended Article 5(4) adds that a user who does not agree to an amendment may terminate the contract, which is the same as Article 4(4) of the Terms in force. **To refuse, there is no form to fill in and nobody you need to write to.** If closing your account does not go through, write to `support@vivivava.co.kr` and we will check and record your refusal.

- **How**: use the withdrawal function in the Service, or any other method we indicate, to request termination of the contract (amended Article 19(1)).

- **By when**: any time from August 6, 2026 up to and including the **day before** September 7, 2026. That is at least 30 days.

**What happens if you close your account**

- The contract ends and **you can no longer use the Service** (amended Article 19(6)). The amended Terms therefore never apply to you.

- **Any Salt you still hold** and fees you have already paid are dealt with as the Terms provide (amended Article 19(6)). In the course of the termination procedure we tell you **the balance of Salt remaining and the fact that the Salt can no longer be used once the contract has been terminated**, and we explain **how remaining Salt is dealt with** (amended Article 19(1)). Once the contract ends you cannot use the Service, so you cannot spend any Salt that is left.

- ★**If you close your account because you do not agree to this amendment**, Article 18(3) applies, with the necessary modifications, to Salt you obtained for payment and that has not been deducted (new Article 19(7)). Under Article 18(3) we **refund, on the basis of the amount you actually paid, or provide an equivalent opportunity to use the Service**; **Salt granted without charge is not subject to refund.** How a refund is handled may differ according to the policies and procedures of the payment method, the payment gateway or the app market operator (amended Article 18(4)). ★**We act on your request.** Write to the contact address in section 5 below (`support@vivivava.co.kr`) (amended Articles 19(7) and 37).

- If the termination happens for a reason we are responsible for, you may claim compensation for the loss (amended Article 19(6)).

- What happens to your content and your personal information after you leave is set out in amended Article 34(6) and in Section 9 of the amended Privacy Policy.

- On the **Service Operations Policy**, if you do not agree you may likewise **close your account or stop using paid services** (amended Service Operations Policy 10-4).

- The **Privacy Policy** is not something you consent to; it tells you how we handle personal information. You can ask us to give you access to it, correct it, delete it, stop processing it, or withdraw a consent, by writing to the contact address in section 5 below (`support@vivivava.co.kr`) (amended Privacy Policy, Section 11). You may also **refuse an international transfer**; where such a transfer is essential to providing the Service, refusing means you can no longer use all or part of it (Section 7).

## 4. Dates

|  | Date |
| --- | --- |
| Published | August 6, 2026 |
| Last day to refuse, by closing your account | the day before September 7, 2026 |
| Effective, all three documents | September 7, 2026 |

Because this amendment includes changes that are to your disadvantage, we are announcing it **at least 30 days** before it takes effect and giving existing users individual notice, as Article 4(2) of the Terms in force requires. This announcement stays up for a reasonable period after the effective date.

## 5. Contact

- Email: **support@vivivava.co.kr**

- VIVIVAVA Inc.

- #303, 107 Gwanggyo-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Republic of Korea

If a dispute cannot be settled by agreement, you may apply for mediation to a body designated under the applicable law, including the Content Dispute Resolution Committee under the Content Industry Promotion Act and consumer dispute mediation bodies under the Framework Act on Consumers (amended Article 37(4)). For personal data, you may also contact your local supervisory authority, or in Korea the Personal Information Dispute Mediation Committee (1833-6972) or the Privacy Infringement Report Centre (118).

For the site tree, see the [root Markdown](https://blog.hemogry.com/.md).