Terms of Service
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Hemogry
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๋ฐ์ดํธ โ ์ปฌ๋ฆฌ ์ถ๊ฐ & ์ผํ UI ๊ฐ์ ย
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์นดํ
๊ณ ๋ฆฌ
- Notice
Terms of Service
Chapter 1. General Provisions
Article 1 (Purpose)
These Terms of Service ("Terms") set out the rights, obligations and responsibilities between VIVIVAVA Inc. ("Company") and users of the Hemogry service ("Service"), together with all other matters necessary for the use of the Service.
Article 2 (Disclosure of Company Identity)
The Company displays the matters concerning its identity and its contact details that applicable law requires, on the initial screen of the Service or in another place where users can readily find them.
Article 3 (Definitions)
The terms used in these Terms are defined as follows.
1. "Service" means all services provided by the Company that a user can use, regardless of the device used to access them.
2. "User" means a member or a non-member who uses the Service under these Terms.
3. "Member" means a person who has provided personal information to the Company and completed registration.
4. "Non-Member" means a person who uses the Service without registering.
5. "Account" means the identifying information that the Company assigns or approves in order to identify a member and to manage that member's use of the Service.
6. "Authentication Method" means the means adopted by the Company to confirm authority to use an Account, including authentication through an external authentication provider recognized by the Company.
7. "Paid Services" means all services that the Company provides for a fee.
8. "Payment" means selecting a payment method and submitting the information needed in order to use a Paid Service.
9. "Content" means information in any form used on an information and communications network, including text, images, video and links.
10. "Generated Content" means an output of the Service that the Company's artificial intelligence produces by processing and refining content submitted by a user or the address of that content.
11. "Salt" means the digital credits deducted as consideration for the Company's processing that analyzes and classifies content submitted by a user and provides the result of that processing.
Article 4 (Rules Outside These Terms and Order of Precedence)
1. Matters not provided for in these Terms, and the interpretation of these Terms, are governed by applicable law and by the individual terms and the Operations Policy set by the Company.
2. Where these Terms and any individual terms or the Operations Policy deal with the same matter differently, these Terms prevail. Where the individual terms or the Operations Policy provide more favorably for the user, those provisions apply.
3. Where the Company adopts or changes any individual terms or the Operations Policy, it gives notice of their content and their effective date, before that effective date, by an appropriate method such as an announcement within the Service. Where applicable law requires a longer period or individual notice, the Company follows what that law provides.
4. The Korean text and the English text of these Terms are each an authentic text, and the Korean text applies to users who have their habitual residence in the Republic of Korea while the English text applies to all other users. Where the Company provides a translation into any other language, that translation is provided for convenience, and where the translation and the authentic text that applies to the user differ, that authentic text applies. This does not apply where the user is a consumer and the law of the country in which the user has their habitual residence provides otherwise.
5. A failure by the Company to exercise a right under these Terms, or a delay in exercising it, is not a waiver of that right.
Article 5 (Effect and Amendment of the Terms)
1. The Company posts these Terms on the initial screen of the Service or in another place where users can readily find them.
2. The Company may amend these Terms within the limits of applicable law. Where it does so, the Company announces the effective date and the content of the amendment from at least seven days before that date, or from at least thirty days before that date where the amendment is disadvantageous to users or is material, keeps that announcement posted for a reasonable period after the effective date, and, where the amendment is disadvantageous to users or is material, gives individual notice to existing users by electronic means. In that case the Company presents the content before the amendment and the content after it in comparison, in a way that users can readily understand.
3. When giving the announcement or the notice under paragraph 2, the Company also states clearly and separately that a user who does not express refusal within the period stated in that announcement or notice is deemed to have agreed to the amended Terms, and the method by which refusal may be expressed. That period is not shorter than the period set in paragraph 2. A user may express refusal by the method the Company indicates, and a user who does not express refusal within that period is deemed to have agreed to the amended Terms.
4. A user who does not agree to an amendment may terminate the contract.
Article 6 (Notice to Users)
1. The Company may give individual notice to a user by electronic means determined by the Company.
2. Notice to all users may be given instead by an announcement posted for a reasonable period on a notice board or in a similar place within the Service.
3. Where individual notice is difficult because a user has entered incorrect contact information or has not registered any, the announcement under paragraph 2 takes its place.
4. Notice under paragraph 1 is deemed to have arrived when the Company sends it to the contact information registered by the user. This does not apply where the notice failed to arrive for a reason for which the user is not responsible.
Article 7 (Formation of the Contract)
1. The contract is formed when the Company accepts an application for membership.
2. For a non-member, the contract is deemed to be formed at the time of payment in the case of a paid service, and at the time of actual use in the case of a free supplementary service.
3. Where the Company transfers all or part of its business, or merges or is divided, it may transfer its position under the contract made on these Terms. In that case the Company gives advance notice of the reason for the transfer and its timing, following the procedure in Article 5(2), gives individual notice to existing users by electronic means, and a user who does not agree to it may terminate the contract.
Article 8 (Acceptance of Membership Applications and Restrictions)
1. As a general rule, the Company accepts applications to use the Service.
2. The Company may request confirmation of identity where necessary.
3. The Company may withhold approval where there is a substantial reason to do so, such as limited available capacity or a technical or operational problem.
4. The Company may refuse an application, or terminate the contract after acceptance, where any of the following applies:
1) the application was made using another person's name or information;
2) the application states matters that are not true;
3) the applicant's use of the Service has previously been restricted for a breach of these Terms or of the Operations Policy;
4) the applicant does not meet the age requirement under Article 9;
5) the application otherwise breaches applicable law or is likely to interfere with the normal operation of the Service.
5. The Company may set the scope of use of the Service differently according to the type of user or the conditions of use, and may restrict use in order to maintain compliance with those criteria.
Article 9 (Age of Users)
1. The Service may be used by a person who is at least 14 years old. A person under 14 years old may not register as a member or use the Service. Where the law of the country in which a user resides sets a higher minimum age for using a service of this kind or for consenting to the processing of that user's personal data, that higher age applies.
2. By using the Service, a user confirms that they are at least 14 years old. The Company may ask a user to give that confirmation where necessary.
3. Where it is established that a person under 14 years old registered by confirming their age untruthfully, the Company may restrict the use of that account or terminate the contract, and destroys the personal data collected in connection with that account in accordance with applicable law.
Chapter 2. Nature of the Service and Copyright
Article 10 (Nature of the Service and Copyright)
1. The Service is a technical service that, working from content submitted by a user or from the address of that content, uses artificial intelligence to analyze, summarize and organize the information in that content and to provide the result. The range of external platforms that the Company supports is set out in the Service interface, and the Company may change that range in accordance with paragraph 4.
2. The Company does not claim copyright over external content submitted by users, and the rights in the original content remain with its original creator.
3. Users confirm that they hold the necessary authority to submit each link and item of content to the Service and to have the Company process it. Users shall ensure that the links and content they submit do not violate applicable law or the terms of service of the relevant external platform.
4. The Company respects the policies of external platforms and the intentions of original creators, and may restrict or discontinue the Service for particular links, content, or platforms at the request of an external platform or a legitimate rights holder, or where the Company determines it necessary under its internal standards.
5. Where a third party claims that its rights have been infringed, the Company may suspend, remove, or make private the relevant content and Generated Content, and may take action on the relevant account, in accordance with the procedure set out in Article 36.
6. Summarized and refined information generated by artificial intelligence is a processed work based on the original content, and is provided in order to support legitimate and reasonable use by the user, such as making use of information, personal learning and actually cooking. The Service is not provided in order to replace the original content or to copy or infringe its commercial value.
7. As a general rule, the Company displays in Generated Content a source reference linking to the original content.
Chapter 3. Management and Protection of Member Information
Article 11 (Changes to Member Information)
1. Members may access and correct their own information by the method the Company determines. This does not apply to items that the Company has determined cannot be changed, in order to provide the Service and to identify the Account.
2. The Company is not responsible for any disadvantage arising because a member did not notify the Company of a change.
Article 12 (Management and Protection of the Account and the Authentication Method)
1. Members are responsible for managing their Account and Authentication Method, and may not assign, lend or share them with a third party.
2. The Company may restrict the use of an account display name that is misleading or confusing, or that is harmful by generally accepted standards.
3. A member who becomes aware that their Account or Authentication Method has been stolen, or is being used by a third party without authority, must notify the Company immediately. The member bears any loss caused by a delay in giving that notice.
4. The Company treats use of the Service made through a member's Account and Authentication Method as use by that member. This does not apply where a third party used them for a reason for which the member is not responsible.
5. Where circumstances are identified that indicate an Account or an Authentication Method has been stolen or is being used by a third party without authority, the Company may take the measures necessary to protect the user, such as temporarily suspending use of that account. In that case the Company informs the user of the reason for the measure, and the user may object to it by the method the Company indicates.
Article 13 (Protection of Personal Data)
1. The Company complies with applicable privacy laws.
2. The collection, use, storage and destruction of personal data are governed by the separate Privacy Policy, and in those matters the Privacy Policy applies notwithstanding Article 4(2).
3. The Company's Privacy Policy does not apply to external pages reached through links within the Service.
Chapter 4. Obligations of the Company and Users
Article 14 (Obligations of the Company)
1. The Company works to provide the Service reliably and, on becoming aware that a fault has occurred in the Service, makes reasonable efforts to restore it.
2. Where there is an urgent inspection, a replacement of equipment, a fault, a natural disaster or another unavoidable reason, the Company may suspend all or part of the Service. Where the Company is able to know of the suspension in advance, it gives advance notice of the reason and the expected duration; where it is not able to do so, it gives notice after that reason has been resolved.
3. The Company may retain access records, upload logs, device and IP information and similar supporting records for the period necessary for that purpose, to the extent necessary to detect misuse of the Service and to strengthen security. The details of the retention period follow the Privacy Policy.
4. Where indications of unlawful access to or interference with the Service, its systems or its databases are identified, the Company may take legal action without delay.
Article 15 (Obligations of Users and Prohibited Conduct)
1. Users must register for and use the Service on the basis of accurate information. A user who registers using another person's information may not assert any right in connection with that account.
2. Users must comply with these Terms, the Operations Policy, notices and other rules set by the Company, and must not interfere with the Company's operations or damage its reputation.
3. Users must keep their own Account and Authentication Method secure.
4. When choosing an account display name, a nickname or any other name, users must not:
1) use a name that impersonates the Company or its operators or is likely to be confused with them;
2) use expressions that are obscene, discriminatory, hateful, violent or otherwise inappropriate by generally accepted standards;
3) use a name that infringes a third party's trademark, copyright or other right, or that is likely to create a false impression.
5. Users must not engage in any of the following (prohibited conduct):
1) repeatedly uploading or linking content unrelated to the purpose of the Service and thereby interfering with the operation of the Service;
2) posting or transmitting harmful material, including obscene material, material harmful to children and young people, and material promoting hatred, violence, self-harm or terrorism;
3) manipulating the prompts of AI models or systems, or using hacking, reverse engineering, scraping or automated tools to probe, circumvent or alter the Service or its internal structure;
4) interfering with the operation of the Service, including by generating excessive traffic, making abnormal API calls, or repeatedly uploading identical or similar content;
5) collecting or imitating data for competitive purposes, including screens, user interfaces, algorithms and databases, reverse engineering, and systematic crawling or copying carried out in order to develop the same or a similar service;
6) using another person's account, payment method or personal information without authority;
7) any act that breaches applicable law, these Terms, the Operations Policy, or public order and morals.
6. Users may not assign, sell or pledge as security their right to use the Service or their position under this contract to a third party without the Company's prior written consent.
7. Where a user breaches this Article, the Company may restrict use of the Service, suspend the account, terminate the contract, and pursue civil and criminal remedies.
Chapter 5. Provision and Restriction of the Service
Article 16 (Provision of the Service)
1. The Company works to provide the Service on a continuous and stable basis. The Service may nevertheless be interrupted temporarily where there is an inspection, a replacement of equipment, a fault in a communications network or another reason.
2. The details of each individual service are as set out in the Service interface.
3. To the extent necessary to provide the Service reliably and to protect other users' use of it, the Company may take technical measures relating to use of the Service, such as measures concerning the number of requests and the order in which they are processed. The Company sets out the criteria for those measures in the Service interface or elsewhere.
4. The Company may provide some features of the Service on a trial basis. A feature provided on a trial basis may be changed or discontinued, and the Company does not warrant that it is complete or accurate.
Article 17 (Restriction and Discontinuation of the Service)
1. Where there is a war, an armed conflict, a natural disaster, a suspension of service by a telecommunications carrier, a security incident or another event of force majeure, the Company may restrict or suspend all or part of the Service.
2. Free services may be discontinued in whole or in part where there is a substantial reason to do so. Where a service that has been provided free of charge is converted to a paid service, the Company gives advance notice and obtains the consent required, as applicable law provides.
3. Where the Company restricts or suspends a user's use of the Service, it informs the user of the reason and the period. Where there is an urgent reason that makes advance notice impossible, the Company gives that information after taking the measure.
4. In order to prevent misuse and to manage the quality of the Service, the Company may apply review and quarantine stages to uploaded content and may, where the content falls short of its internal standards, withhold it from public display, make it private or delete it.
5. Where the Company discontinues provision of the Service, it gives advance notice of the intended discontinuation date and the reason for it, following the procedure in Article 5(2), gives individual notice to existing users by electronic means, and at the same time provides information on the handling of users' data.
6. Where a user does not use the Service for a long period, the Company may restrict use of the account or manage the account separately. The Company sets the criteria and the procedure for doing so and makes them known in advance.
Article 18 (Change, Suspension and Termination of Paid Services)
1. Where there is a substantial reason to do so, such as an operational or technical need or a change in the law, the Company may change the content of a Paid Service, or suspend or terminate its provision.
2. Where the Company suspends or terminates the provision of a Paid Service, it gives advance notice of the reason, the timing, and how remaining Salt is dealt with, following the procedure that Article 5(2) sets for amendments that are disadvantageous to users. Where there is an urgent inspection, a fault, an event of force majeure or another reason that makes advance notice impossible, the Company gives that notice after the reason has been resolved.
3. Where a Paid Service is terminated, the Company refunds, on the basis of the amount the user actually paid, the Salt that the user obtained for payment and that has not been deducted, or provides an equivalent opportunity to use the Service. Salt granted without charge is not subject to refund.
4. The way in which a refund under paragraph 3 is handled may differ according to the policies and procedures of the payment method, the payment gateway or the app market operator.
5. A temporary suspension of the Service under Article 14(2) is not a suspension or a termination for the purposes of this Article.
6. Where a single payment provided both a part for which consideration was paid and an additional part granted without charge, the scope of the refund under paragraph 3 is calculated on the basis of the amount the user actually paid. Which acquisition deducted Salt is taken from is determined by the standard that the Company sets and makes known under Article 29(6).
Chapter 6. Termination, Sanctions, Damages, and Disclaimers
Article 19 (Rescission and Termination of the Contract and Withdrawal Procedure)
1. Users may request termination of the contract at any time, using the withdrawal function within the Service or another method the Company indicates. In the course of the termination procedure the Company informs the user of the balance of Salt remaining and of the fact that the Salt can no longer be used once the contract has been terminated, and provides information on how remaining Salt is dealt with.
2. Where a user breaches these Terms or the Operations Policy, or engages in prohibited conduct, the Company may take the measures that are necessary, having regard to the nature and the seriousness of the breach and to whether it is repeated, such as a warning, suspension of use for a set period, restriction of the use of a feature or of the Service connected with the breach, or termination of the contract. The Company may also delete the content connected with the breach or make it private. Where the breach is serious, the Company may take a measure without first taking the earlier steps.
3. A user who is subject to a measure under paragraph 2 may object to it by the method the Company indicates. The Company examines the objection, decides whether to maintain or change the measure, and informs the user of the outcome.
4. The Company confirms receipt of a user's notice of withdrawal of an offer, of rescission or of termination without delay.
5. After the contract has ended, the relevant provisions of these Terms continue to apply to matters that arose before it ended.
6. A user may give notice of termination by the method in paragraph 1, and notice of rescission by the method the Company indicates. Where the contract is terminated or rescinded, the user can no longer use the Service, and remaining Salt and fees already paid are dealt with as these Terms provide. Where the termination or the rescission occurs for a reason for which the Company is responsible, the user may claim compensation for the loss arising from it.
7. Where a user terminates the contract because the user does not agree to an amendment of these Terms, Article 18(3) applies, with the necessary modifications, to Salt that the user obtained for payment and that has not been deducted. A user may make a request under this paragraph through the channel under Article 37.
8. Where the contract ends because the user asked for it to be terminated, remaining Salt can no longer be used, whether or not it was obtained for payment, as the Company informs the user under paragraph 1. Where paragraph 7 applies, or where fees are refunded under Article 30(5) or Article 32(7), those provisions govern instead. This paragraph does not limit a right to withdraw an offer, or a right to a refund, that a user has under these Terms or under applicable law.
Article 20 (Compensation for Damages)
1. The Company or a user may claim compensation for loss caused by the other party's fault.
2. The Company is not liable for loss caused to a user in connection with a service that the Company provides without charge, including loss arising from a fault in that service, from an interruption of it, or from the loss, deletion or alteration of data within it. This does not apply to loss caused by the Company's intent or gross negligence.
3. Where a user causes loss to the Company or to a third party by using the Service in bad faith, the Company may claim damages from that user in civil proceedings and may pursue criminal proceedings in parallel where necessary.
Article 21 (Indemnification by the User)
1. Where a third party makes a claim for damages against the Company, or brings proceedings, makes a report to an authority or raises an objection against the Company, because a user has breached these Terms or applicable law or has infringed that third party's rights, the user must indemnify the Company against that claim at the user's own cost and responsibility.
2. Where the Company suffers loss as a result of a claim described in paragraph 1, the user must compensate the Company for that loss, and that loss includes legal fees reasonably incurred by the Company.
3. Where the Company becomes aware of a claim described in paragraph 1, it may inform the user of that claim, and it may conduct the defense as it judges appropriate. The fact that the Company did not give that information does not, by itself, release the user from the obligations under paragraphs 1 and 2.
Article 22 (Scope and Limit of Liability in Damages)
1. The Company's liability in damages to a user is limited to the amount that the user has actually paid to the Company for Paid Services.
2. The Company has no liability in damages in respect of services that the Company provides without charge.
3. The Company is not liable for loss arising from special circumstances beyond ordinary loss, for indirect loss, or for loss of profit.
4. Paragraphs 1 to 3 do not apply to loss caused by the Company's intent or gross negligence, or to any liability that cannot be limited under applicable law.
5. A user may claim compensation for damages or other redress under these Terms through the channel under Article 37. After receiving a claim, the Company checks the facts and the nature of the loss, informs the user of the outcome and of how the claim is handled and, where the check requires time, informs the user of the reason and of the schedule for handling it.
Article 23 (Disclaimers)
1. The Company is not liable where it is unable to provide the Service because of an event beyond its control, such as a natural disaster or war. This includes a fault in, or a suspension or restriction of, a communications network or the facilities or services of an external provider that the Company uses in order to provide the Service.
2. The Company is not liable for any impairment of use that is attributable to the user.
3. The Company is not liable where a user does not obtain the earnings the user expected from using the Service, or for loss arising from the use of material obtained through the Service. This does not apply to loss caused by the Company's intent or gross negligence.
4. The Company does not warrant the reliability or the accuracy of material that users post on the Service, and is under no obligation to intervene in a dispute between users. Where the Company has taken steps to resolve a dispute, doing so does not create an obligation to take the same steps in any other matter.
5. The Company does not guarantee the backup or the restoration of data that a user stores on the Service. This does not apply to loss caused by the Company's intent or gross negligence.
6. The limitations of liability and the disclaimers set out in these Terms do not apply to liability arising from the Company's intent or gross negligence, or to any liability that cannot be limited or excluded under applicable law. Where the law that applies to a user so provides, that liability includes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, and for gross negligence or willful misconduct. Where a limitation or a disclaimer in these Terms does not apply for that reason, the rest of these Terms continues to have effect.
7. The Company is not liable for external content submitted by a user, or for the operation, the content or the availability of the external platform on which that content is held. The same applies where content is changed or becomes unavailable because of circumstances affecting the external platform. This does not apply to loss caused by the Company's intent or gross negligence.
Article 24 (Nature of Generated Content and Limits of Liability)
1. Generated Content is supporting information that organizes, by automated analysis, information contained in content submitted by a user. The Company does not warrant that Generated Content matches the original content, or that it is complete or accurate.
2. Matters of food safety, including the types and quantities of ingredients, cooking temperatures and times, ingredients capable of causing an allergic reaction, and the condition and storage of ingredients, must be checked by the user before cooking. Detailed guidance on those matters is set out in the Operations Policy.
3. Generated Content is not medical advice or nutritional advice, and it does not replace the judgment of a qualified professional.
4. The Company is not liable for loss arising where a user relies on Generated Content in cooking or in consuming food. This does not apply to loss caused by the Company's intent or gross negligence.
Chapter 7. Provision of Information and Paid Services
Article 25 (Provision of Information and Advertisements)
1. The Company may provide information and advertisements relevant to use of the Service by the means the Company determines. Users may opt out of receiving them, in accordance with applicable law, by the means the Company makes available.
2. Regardless of whether a user has opted out, the Company may still send required notices, such as changes to these Terms or to the Company's policies and messages relating to transactions.
3. Where transaction information, a reply to an inquiry or a similar message fails to reach a user because that user has opted out, the Company is not responsible for the consequences.
4. The Company may periodically confirm consent to receive information sent for commercial purposes, as required by applicable law.
5. Where a user takes part in a promotional activity run by an advertiser or enters into a transaction with an advertiser, the Company is not responsible for any resulting loss or damage.
Article 26 (Events and Rewards)
1. The Company may run events, promotions and reward programs in order to encourage use of the Service. Who they apply to, the conditions, the period and the way rewards are given follow the information the Company provides, such as on screens within the Service.
2. Under paragraph 1 the Company may give Salt or other rewards without charge. A reward given without charge may not be transferred and is not subject to refund.
3. Where a user obtains, or attempts to obtain, a reward by improper means, the Company may refuse to give that reward or may recover a reward already given, and may take the measures set out in Article 19(2).
4. The Company may change or end an event or a reward program. Where a change or an ending is disadvantageous to users, the Company gives advance notice under the procedure in Article 5(2).
Article 27 (Service Fees and Payment)
1. Payment of the fee is required in order to use a Paid Service, and payment methods are as the Company determines.
2. The Company may verify that a payment method is being used with proper authority, and may hold or cancel the transaction until that verification is complete.
3. Limits may apply to cumulative payment amounts, to top-up limits and to similar matters under the Company's policy or the rules of a payment provider.
4. Users are responsible for entering and managing their payment information.
5. Where a contract for a Paid Service is made, the Company provides the user with the matters concerning the content of that contract that applicable law requires, by an electronic document or another method the Company determines.
6. The price of a Paid Service and its other trading conditions follow the information the Company provides, such as on the purchase screen. Where the Company changes them, the change applies to payments made after it, and payments already made are not affected.
Article 28 (Payment by a Minor)
1. When entering into a contract for a Paid Service with a minor, the Company informs the minor that, if the minor's legal representative does not consent to the contract, the minor or the legal representative may cancel it.
2. A minor who wishes to use a Paid Service must obtain the consent of their legal representative.
3. A contract entered into without the consent of the legal representative may be canceled by the minor or by the legal representative. This does not apply where the payment was made out of property that the legal representative had permitted the minor to dispose of within a defined scope, or where the minor used deceit to make the Company believe that the minor was of full age or that the legal representative had consented.
4. Where the Company receives a notice of cancellation it deals with it in accordance with applicable law, and it may ask the person asserting the cancellation for material confirming whether the user is a minor and whether that person is the legal representative.
Article 29 (Nature of Service Fees and Salt)
1. The fee a user pays for the Service is not consideration for content on an external platform or for a summary of it. It is consideration for the artificial intelligence processing and the computing resources that the Company provides.
2. Payment of a fee does not give the user ownership of, or any separate right or license in, content on an external platform.
3. Salt is deducted at the point at which the processing requested by the user starts, and the detailed basis on which it is deducted follows the Operations Policy and the guidance given within the Service. The deduction of Salt is not a dealing in the original content.
4. Generated Content is supporting information provided for the user's convenience in cooking. It is not provided in order to replace the original content or to reproduce, transmit, store or sell it.
5. Salt is either acquired by a user for consideration or given without consideration by the means the Company determines. How Salt is acquired, and the other conditions on which it may be used, follow the information the Company provides, such as on the purchase screen.
6. Where the Company sets a validity period for Salt or a basis on which Salt expires, it gives advance notice of that period and that basis under the procedure in Article 5(2). Salt for which the Company has not given advance notice does not expire. Where a user holds both Salt acquired for consideration and Salt given without consideration, the order in which Salt is deducted is determined and notified by the Company.
7. Where the processing requested is not completed, or where another reason set by the Company applies, the Company may restore the Salt deducted or provide an equivalent opportunity to use the Service. The basis and the procedure for restoration follow the Operations Policy and the guidance given within the Service. Restoration of Salt under this Article is distinct from a refund of money.
Article 30 (Withdrawal of an Offer)
1. A user may withdraw an offer to enter into a contract for a Paid Service within seven days of the day on which the user receives the document setting out the terms of that contract. Where the Paid Service is supplied later than the day on which that document is received, the user may withdraw the offer within seven days of the day on which the Paid Service is supplied or on which its supply begins.
2. Where the user did not receive the document referred to in paragraph 1, received a document that does not state the Company's address or similar details, or is unable to withdraw the offer within the period in paragraph 1 because the Company's address has changed, the user may withdraw the offer within seven days of the day on which the user learned, or could have learned, the Company's address.
3. A user withdraws an offer by giving notice of withdrawal through the inquiry function within the Service or through a channel that the Company makes available. A withdrawal takes effect when that notice reaches the Company.
4. The Company refunds an amount already received within three business days of the day on which it receives notice of withdrawal. Where the refund is made through the issuer of the payment method, through a payment gateway or through an app market operator, the refund follows that operator's policies and procedures, and the Company gives the cooperation needed for the refund to be made.
5. Where an amount is refunded following a withdrawal, Salt that was given for that amount and has not been deducted expires at the same time. Which Salt is treated as having been deducted is determined under Article 29(6).
Article 31 (Restrictions on the Withdrawal of an Offer)
1. A user may not withdraw an offer where:
1) the Paid Service has been lost or damaged for a reason for which the user is responsible;
2) the value of the Paid Service has fallen significantly because the user has used it or has consumed part of it;
3) the value of the Paid Service has fallen, with the passage of time, to the point where it is difficult to sell again;
4) the packaging of a Paid Service that can be copied has been damaged; or
5) the supply of a service or of digital content has begun. This does not apply, in a contract made up of a divisible service or divisible digital content, to the part whose supply has not begun.
2. Where Salt has been deducted and the processing requested has started, supply is treated as having begun, for the purposes of paragraph 1, item 5, in respect of the Salt deducted. It is not treated as having begun in respect of Salt that remains and has not been deducted.
3. Where withdrawal is restricted under paragraph 1, the Company displays that fact where users can readily see it, such as on the purchase screen, and at the same time provides a way for users to try the Service without paying for it. Where the Company has not taken those steps, a user may withdraw an offer even in a case falling within paragraph 1, items 2 to 5.
Article 32 (Refunds)
1. The withdrawal of an offer, and the restrictions on it, are governed by Articles 30 and 31. This Article applies where a fee is refunded for a reason other than the withdrawal of an offer.
2. For a Paid Service that the Company supplies continuously for a period it has set, the Company refunds the amount paid after deducting the amount corresponding to the days of use. The types of such Paid Services and the conditions attaching to them follow the information the Company provides, such as on the purchase screen.
3. Where any of the following applies, the Company refunds the full amount paid. This does not apply where the user has used, or has attempted to use, the Service by improper means.
1) there has been no use of the Service at all after payment;
2) the user was unable to use the Service at all because of a fault on the Company's part;
3) the service purchased was not provided at all; or
4) the service differs significantly from the description or the advertising presented for it, or cannot be used because of a defect in the service.
4. A refund is made to the original payment method. Where a refund to that method is not possible, the Company may make it by another means. Where a user has paid through an app market operator, the receipt, the review and the processing of the refund follow that operator's policies and procedures, and the Company gives the cooperation needed for the refund to be made.
5. As a general rule, the Company processes a refund within three business days of the day on which the refund obligation arises. The Company does not owe interest for late payment where the delay is attributable to the user, and where an app market operator processes the refund under the second part of paragraph 4, that operator's processing time applies.
6. The costs of making a refund are borne by the party at fault.
7. Where an amount is refunded in full under paragraph 3, Salt that was given for that amount and has not been deducted expires at the same time. Which Salt is treated as having been deducted is determined under Article 29(6).
8. Where the amount a user has actually paid exceeds the amount the Company is entitled to receive, such as where the user has overpaid by mistake or has paid twice, the Company refunds the excess. A user may request that refund through the channel under Article 37, and where the Company identifies the overpayment first, it makes the refund even without a request from the user. The method and the time limit for that refund are governed by paragraphs 4 and 5.
Chapter 8. Ownership of Rights and Protection of Rights Holders
Article 33 (Ownership of Rights)
1. All intellectual property rights in the Service and in the software, designs, trademarks, logos, user interfaces and algorithms it contains belong to the Company.
2. The Company grants users only a temporary, non-exclusive right to use the Service, to the extent necessary for that use, revocable on the conditions the Company sets. Users may not assign, sell or pledge that right as security.
3. Intellectual property rights in content created by users themselves and in partner works belong to the original rights holder.
Article 34 (License to User Content)
1. In this Article, "User Content" means the addresses of content, photographs, text, ratings, recipe information that a user has edited or added, and any other material that a user enters, submits or uploads to the Service or sends to the Company. The external content to which an address submitted by a user points is not User Content.
2. Intellectual property rights in User Content belong to the user or to the person properly entitled to them, and this Article does not transfer those rights to the Company.
3. By submitting User Content, a user grants the Company a free, non-exclusive license to store, reproduce, transmit, display, modify, translate and edit that User Content, and to use it to create Generated Content, to the extent necessary to provide, maintain and improve the Service and to carry out the technical processing that requires. This license applies without restriction as to country, and the Company may grant a sublicense on the same terms to a processor it uses in order to provide the Service.
4. Where a user has posted User Content in a public area of the Service, the Company may, in addition to the scope in paragraph 3, use that User Content to introduce and promote the Service. If the user asks the Company to stop, the Company stops that use within a reasonable period. This does not apply to a part that has already been provided or distributed.
5. A recipe that a user creates or edits in the Service is by default saved in a state in which other users can see it. A user may change whether it is public, or delete it, by the means the Company makes available.
6. The licenses under paragraphs 3 and 4 last for as long as the User Content remains on the Service and for as long as is necessary to operate the Service. Where a user deletes User Content or terminates the contract, the Company stops using it. This does not apply to a part that has already been provided to other users, to a part that must be retained under applicable law, to a part that is difficult to delete immediately for technical reasons such as backups, or to a part that is retained with the link to the account removed, as the Privacy Policy provides. Even in those cases the Company ensures that deletion takes place within a reasonable period.
7. A user will not assert moral rights against the Company's use under this Article.
Article 35 (Rights in Generated Content)
1. All rights arising in Generated Content belong to the Company. Rights in the external content on which Generated Content is based belong to its original author, and this Article does not affect those rights.
2. The Company grants users a non-transferable, non-exclusive right to use Generated Content within the Service and for their own personal purposes.
3. Without the Company's prior written consent, a user may not systematically collect Generated Content, use it to develop, train or validate an artificial intelligence model, use it to develop the same or a similar service, or provide or sell it to a third party.
4. The Company informs users that the same or similar Generated Content may also be provided to other users, and does not guarantee that any Generated Content is provided to one user alone.
Article 36 (Content Management and Protection of Rights Holders)
1. Where a rights holder, such as a copyright owner, so requests, the Company may suspend the posting of, delete, or make private the content or the Generated Content concerned, in accordance with applicable law.
2. Even where no such request has been made, the Company may take temporary measures against content, or delete or edit it, without prior notice where:
1) it infringes, or is likely to infringe, the rights of a third party;
2) it contains defamatory expression, promotes discrimination or hatred, is obscene, or is otherwise inappropriate by generally accepted standards;
3) it breaches these Terms or the Operations Policy, including the provisions on prohibited conduct;
4) it undermines the sound operation of the Service, or falls significantly short of the Company's internal review standards.
3. In order to prevent misuse and to be prepared for disputes, the Company may retain, in a form that can be produced as evidence and for the period necessary for that purpose, the reason for and the time of a measure, the internal basis for the decision such as an automated detection score, and the account, the IP address and the device identifier of the person who uploaded the content. The details of the retention period follow the Privacy Policy.
4. The Company respects copyright and works to prevent the infringement of rights. A copyright owner or another person properly entitled may report to the Company, through the reporting channel the Company makes available, content that the person considers infringes their rights, and the Company may review the report and take the measures it considers necessary (a notice and takedown procedure).
5. Where an original author does not want their content to be summarized or organized within the Service, the author may ask the Company, using the contact details the Company makes available, to exclude a particular address or channel (an opt-out), and where the Company confirms that the request is proper it takes the measures needed within a reasonable period.
6. The Company sets out, in the Service interface or elsewhere, the period for which reviews and similar posts by users remain posted, the criteria for displaying and deleting them, and the procedure for objecting to a deletion.
Chapter 9. Dispute Resolution
Article 37 (Handling of User Complaints and Resolution of Disputes)
1. The Company maintains a channel for receiving and handling users' views and complaints, and displays its contact details where users can readily see them, such as on the initial screen of the Service.
2. A user may raise a view or a complaint through the channel in paragraph 1. The Company deals with what it receives and informs the user of the outcome. Where the matter cannot be dealt with quickly, the Company informs the user of the reason and of the schedule for handling it.
3. Where a dispute arises, the Company and the user confer in order to resolve it amicably.
4. Where a dispute is not resolved by the discussion under paragraph 3, the user may apply for mediation to a dispute mediation body established under applicable law, such as the Content Dispute Mediation Committee under the Content Industry Promotion Act or a consumer dispute mediation body under the Framework Act on Consumers.
Article 38 (Governing Law and Jurisdiction)
1. The contract between the Company and a user, and any dispute relating to it, are governed by the law of the Republic of Korea. Where the user is a consumer, this does not remove the protections given to that consumer by the law of the country in which the consumer has their habitual residence, to the extent those protections cannot be excluded by agreement.
2. Where a user is a consumer, an action relating to a transaction with the Company lies within the exclusive jurisdiction of the district court for the user's address at the time the action is brought, or, where the user has no address, of the district court for the user's place of residence, as the Act on the Consumer Protection in Electronic Commerce provides. Where the user's address or place of residence is not clear at the time the action is brought, paragraph 3 applies.
3. An action to which paragraph 2 does not apply is brought before the court that has jurisdiction under the Civil Procedure Act. Where, and only where, the user is not a consumer, the Company and the user agree that an action may also be brought before the court for the location of the Company's head office, in addition to that court.
4. Paragraphs 2 and 3 determine which court within the Republic of Korea hears an action. Where a user has their habitual residence outside the Republic of Korea, those paragraphs do not affect the international jurisdiction that the Act on Private International Law or other applicable law recognizes for that user. Where the law of the country in which the user has their habitual residence gives jurisdiction to a court of that country, the user may also bring an action before that court.
Addendum
(Effective date) These Terms take effect on September 7, 2026.
(Transitional measure) These Terms also apply to contracts entered into before the effective date. The previous Terms apply to acts done before the effective date, and these Terms may be applied to those acts only where doing so is not disadvantageous to the user.
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